Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
- Main Box Office: (304) 345-6201
- Administrative Office: (304) 345-6202
- Located at main box office entrance
- Patrons must present photo ID
- Tickets available 1 hour before performance start time
- Unclaimed tickets released 15 minutes before show time
- On-site parking lot with 250 spaces
- Handicap parking near main entrance
- Parking is free for ticket holders
- Street parking available on adjacent roads
- Wheelchair accessible seating on main floor
- Companion seats available next to wheelchair spaces
- Assistive listening devices provided
- Service animal friendly
- No outside food or beverages
- No smoking inside venue
- Photography/recording prohibited during performances
- Cell phones must be silenced
- Business casual attire recommended
- Children 5 and under not permitted for evening performances
- Matinee shows family-friendly
- Children under 12 must be accompanied by adult
- Booster seats available upon request