- Main Office: +49 (0)211 4866-0
- Ticket Hotline: +49 (0)211 4866-700
- Located at main entrance ticket desk
- Valid government-issued photo ID required
- Pickup available 1 hour before event start
- Digital ticket scanning also available
- Underground parking available
- Capacity for approximately 500 vehicles
- Rates: €5-€10 depending on event
- Disabled parking spaces near main entrance
- Public transportation recommended
- Dedicated wheelchair spaces
- Companion seats adjacent to wheelchair locations
- Elevators to all levels
- Audio description services available
- Advance reservation recommended
- No outside food or drinks
- Bag size limited to 30x20x10 cm
- No professional cameras
- No weapons or dangerous objects
- No smoking inside venue
- Children under 6 typically not admitted
- Children 6-12 require adult supervision
- Age restrictions vary by event type
- Booster seats available upon request
- Infant/child ticket pricing depends on specific event