- Main Reception: +359 2 810 4000
- Ticket Office: +359 2 810 4010
- Located at main entrance ticket booth
- Valid photo ID required for pickup
- Must be collected minimum 30 minutes before event start
- Original purchase confirmation needed
- On-site parking available
- Capacity for approximately 200 vehicles
- Parking fee: 5 BGN per entry
- Disabled parking spaces near main entrance
- Designated wheelchair spaces
- Companion seats adjacent to wheelchair areas
- Elevator access to different levels
- Clear pathways for mobility assistance
- No outside food or drinks
- No professional cameras without media accreditation
- Security screening at entrance
- Age restrictions may apply depending on event
- Children under 3 typically free
- Children under 12 must be accompanied by adult
- Some events may have specific age recommendations
- Booster seats available upon request
