- Main Box Office: (519) 578-1570
- Administrative Office: (519) 578-1560
- Located at main box office
- Patrons must present ID matching ticket purchase
- Tickets can be picked up 1 hour before performance start time
- Unclaimed tickets released 15 minutes before show
- Dedicated parking lot adjacent to venue
- Street parking available on surrounding downtown Kitchener streets
- Accessible parking spaces near main entrance
- Parking fees may apply during performances
- Wheelchair accessible seating in multiple locations
- Companion seats available
- Assistive listening devices provided
- Service animal friendly
- No outside food or drinks
- Photography/recording prohibited during performances
- Late seating at venue discretion
- No smoking on premises
- Recommended to arrive 30 minutes before show time
- Recommended age varies by performance
- Children under 4 typically not permitted
- Babes-in-arms policy depends on specific event
- Parental discretion advised for mature content shows
