- Main Number: (502) 636-4400
- Ticket Office: (502) 636-4450
- Guest Services: (502) 636-4410
- Located at main ticket entrance
- Open 2 hours before event start time
- Valid government-issued photo ID required for ticket pickup
- Online and advance ticket confirmation necessary
- General Parking: $10-$20
- Premium Parking: $30-$50
- Handicap Parking Available
- Shuttle services from remote lots
- Cash and credit card accepted for parking
- Wheelchair accessible seating in multiple sections
- Companion seats available
- Elevators to different levels
- Assistive listening devices upon request
- Staff trained to assist guests with disabilities
- No outside food or beverages
- Bags subject to search
- Professional cameras prohibited
- Dress code enforced (especially during Derby)
- No re-entry policy
- Children under 12 free with paying adult
- Recommended age 14+ for full event experience
- Ear protection recommended during loud events
- Family-friendly areas available
- Stroller and baby changing facilities on-site
