- Main Box Office: +49 621 181-51
- Customer Service: +49 621 181-5255
- Located at main entrance
- Valid photo ID required for ticket pickup
- Available 90 minutes before event start
- Group and individual ticket pickups
- Multi-level parking garage on-site
- Capacity: Approximately 1,200 parking spaces
- Disabled parking near main entrance
- Parking fees range €5-€10 depending on event
- Designated wheelchair spaces on ground level
- Companion seats adjacent to wheelchair areas
- Elevator access to all levels
- Hearing assistance systems available
- No outside food or beverages
- Bags subject to security check
- No professional cameras without media credentials
- No smoking inside venue
- Age restrictions may apply depending on event
- Children under 6 typically not admitted
- Children 6-12 require adult supervision
- Some events may have specific age limitations
- Infant/child ticket pricing varies by event
