- Main Stadium Office: +49 89 30666666
- General Information: +49 89 30666667
- Customer Service: Available during business hours (Mon-Fri 09:00-17:00)
- Tickets can be collected at the main ticket office located at the stadium entrance
- Collection hours: 2 hours before event start until 30 minutes before kickoff
- Valid ID required for pickup
- Pre-ordered tickets held under name and booking reference
- Peak times may experience longer queues
- On-Site Parking: Limited availability, €10-15 per vehicle
- P1-P4 Lots: Located adjacent to stadium, 2,500+ spaces
- Reserved Parking: Available for season ticket holders and VIPs
- Public Transport: Highly recommended; U6 subway line directly serves the stadium
- Bike Parking: Available free of charge
- EV Charging: Limited charging stations available
- Accessible Parking: Designated spaces for disabled visitors
- Wheelchair Spaces: Available throughout all stadium sections
- Companion Seating: Provided next to wheelchair spaces
- Accessible Restrooms: Located on each stadium level
- Elevator Access: Available for upper tier access
- Accessible Entrance: Separate entrances for mobility-impaired visitors
- Audio Assistance: Available for visually impaired guests
- Priority Booking: Wheelchair spaces can be reserved in advance
- Accessibility Services: Contact customer service +49 89 30666666 for specific needs
- Age Restrictions: Must be 16+ for unaccompanied entry (under 16 requires adult supervision)
- Bag Policy: Small bags only; maximum dimensions 30x40x20cm
- Prohibited Items: Glass bottles, cans, weapons, illegal substances, professional cameras
- Ticket Validity: Non-transferable; ID may be required for verification
- Stadium Code of Conduct: No discriminatory behavior, violence, or disruptive conduct tolerated
- Re-entry: Not permitted once you exit the stadium
- Seating: Assigned seats; standing in seating areas prohibited
- Photography: Personal use only; professional photography requires permission
- Under 3 Years: Free entry; no seat required (sitting on lap)
- Ages 3-13: Discounted child tickets available (typically 50% of adult price)
- Ages 14+: Full price adult tickets apply
- Supervision: Children under 14 must be accompanied by an adult (18+) at all times
- Safety: Children should be supervised in all stadium areas, especially during crowding
- Facilities: Family zones with quieter atmosphere available
- Concessions: Child-friendly food options available at concession stands
- Lost Child: Report to nearest steward or information desk immediately
