American Airlines Center

- Main Venue: (214) 665-4797
- Guest Services: (214) 665-4500
- Box Office: (214) 665-4797
- For event-specific inquiries, call during business hours Monday-Friday, 10:00 AM - 6:00 PM

- Will Call window located at the main box office on Victory Avenue
- Hours: Open 2 hours before events start through 30 minutes after event begins
- Photo ID required for ticket pickup
- Tickets must be picked up under the name they were purchased
- For group sales inquiries, contact group sales department in advance

- Parking garage available on-site with over 3,000 spaces
- Rates typically $15-$25 depending on event type
- Valet parking available (premium pricing)
- Discounted parking available with pre-purchase
- Street parking available in surrounding Victory Avenue area
- EV charging stations available on premises

- Wheelchair accessible seating throughout venue
- Companion seating available adjacent to accessible spaces
- Accessible restrooms on all levels
- Elevator access to all seating levels
- Service animal relief area available
- Accessible parking spaces near main entrances
- Contact venue 72 hours prior to event for special accommodation requests

- Bags: Clear bags (12"x6"x12") preferred; small clutches permitted
- Outside food and beverages not permitted
- Professional cameras and recording equipment prohibited for most events
- Smoking prohibited throughout venue (designated outdoor areas only)
- Guest Code of Conduct must be followed
- Arrive early for security screening
- Valid ID may be required for entry to certain events

- All persons including children require a ticket (age policy varies by event)
- Children under 2 may be admitted without ticket for select events (confirm with venue)
- No specific age restrictions for general admission events
- Accompanied minors welcome at family-friendly events
- Children's tickets available at reduced rates for applicable events
- Parental guidance recommended for age-inappropriate content
- Seating assistance available for families with young children upon request