- Main Box Office: +52 55 5588 0304
- Customer Service: +52 55 5588 0305
- Located at main entrance
- Valid government-issued photo ID required
- Tickets must be claimed at least 1 hour before event start
- Original purchase confirmation required
- On-site parking available
- Secure gated parking lot
- Approximate capacity: 200 vehicles
- Parking fee: 100-150 Mexican Pesos
- Valet parking service offered during major events
- Designated wheelchair accessible sections
- Companion seats available
- Elevators to all levels
- Accessible restrooms
- Staff trained to assist guests with disabilities
- No outside food or drinks
- Security screening at entrance
- No large bags or backpacks
- Photography/recording may be restricted
- Age restrictions may apply depending on event
- Children under 3 typically free
- Children 3-12 require ticket
- Recommended age limits vary by event type
- Parental guidance suggested for certain performances
