- Main Box Office: +52 (222) 211-5588
- Administrative Office: +52 (222) 211-5590
- Located at main entrance near box office
- Valid government-issued photo ID required
- Tickets must be picked up at least 1 hour before event start
- Original purchase confirmation required
- On-site parking available
- Covered parking area
- Approximate capacity: 500 vehicles
- Parking fee: 50-100 Mexican Pesos per vehicle
- Recommended to arrive early during large events
- Designated wheelchair accessible areas
- Companion seating available
- Elevator access to multiple levels
- Wheelchair rental available at information desk
- Advanced notification recommended for special accommodations
- No outside food or drinks
- No professional cameras or recording equipment
- No weapons
- No large bags or backpacks
- Valid ticket required for entry
- No re-entry policy
- Children under 3 years: Free admission (must sit on parent's lap)
- Children 3-12 years: Ticket required
- Recommended minimum age varies by event type
- Parental guidance suggested for age-sensitive events
