- Main Office: +52 (222) 245-5000
- Ticket Information: +52 (222) 245-5050
- Located at main ticket booth
- Valid government-issued photo ID required
- Pickup available 1 hour before event start
- Must bring confirmation number and purchase details
- On-site parking available
- Approximately 500 parking spaces
- Parking fee: 50-100 MXN per vehicle
- Handicap parking near main entrance
- Recommended to arrive early during major events
- Designated wheelchair spaces on ground and upper levels
- Companion seating next to wheelchair spaces
- Elevators and ramps available
- Staff assistance for patrons with disabilities
- No outside food or drinks
- Valid ticket required for entry
- No smoking inside venue
- Clear bag policy enforced
- No professional cameras without media credentials
- Children under 3 free if seated on parent's lap
- Children 3-12 require ticket
- Recommended age limits vary by event type
- Parental guidance suggested for mature events
