- Main Office: (515) 432-4249
- Ticket Information: (800) 626-0319
- Available at ticket office
- Must be picked up 30 minutes before scheduled train departure
- Valid photo ID required for ticket retrieval
- Free on-site parking
- Designated parking lot at 225 Tenth St
- Parking available for standard passenger vehicles
- RV and bus parking also accommodated
- Wheelchair accessible train cars
- Designated spaces for mobility-impaired passengers
- Assistance available for boarding and disembarking
- Advance notice recommended for special accommodations
- No smoking on trains
- No outside food or beverages
- Pets allowed only in designated areas
- Photography permitted
- Arrive 45 minutes before scheduled departure
- Children under 3 ride free with paying adult
- Child tickets available for ages 3-12
- Strollers permitted in certain train cars
- Family-friendly environment
- Hearing protection recommended for young children
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