- +49 711 3512-0 (City Administration)
- +49 711 3512-2222 (Tourist Information)
- Located at Tourist Information Office
- Advance booking recommended
- Valid ID required for ticket pickup
- Pick-up window 30 minutes before scheduled tour/event
- Limited on-site parking available
- Nearby public parking lots within 200 meters
- Parking fees apply during business hours
- Disabled parking spaces near entrance
- Wheelchair accessible main areas
- Limited mobility assistance available
- Some historic sections may have restricted access
- Advance notice recommended for accommodation
- Respectful behavior expected
- Photography permitted in designated areas
- No smoking within historic premises
- Guided tours available in multiple languages
- Children must be supervised
- Children under 6 enter free
- Reduced rates for children and students
- Child-friendly guided tours available
- Stroller and baby changing facilities on-site
- Interactive historical exhibits for children
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