About Venue

- Main Office: (217) 424-2900
- Box Office: (217) 424-2901

- Located at main entrance box office
- Must present valid photo ID
- Pickup available 1 hour before event start time
- Unclaimed tickets released 30 minutes before event

- On-site parking lot available
- Handicap parking near main entrance
- Street parking in surrounding downtown area
- Parking fees may vary by event
- Free parking for most events

- Wheelchair accessible locations
- Companion seating available
- Elevator access to all levels
- Assistive listening devices provided
- Service animal friendly

- No outside food or beverages
- No smoking inside venue
- Professional camera/recording equipment requires prior approval
- Age restrictions may apply to specific events
- Doors typically open 60 minutes before event start

- Children under 3 usually not permitted
- Children 3-12 require adult accompaniment
- Some events may have specific age guidelines
- Ticket prices vary by child's age
- Booster seats available upon request