- Main: +49 40 380 37 37
- Box Office: +49 40 380 37 20
- Operating hours: Mon-Fri 10:00-18:00, Sat 12:00-18:00
- Tickets available for pickup at box office
- Box office hours: Mon-Fri 10:00-18:00, Sat 12:00-18:00
- Arrive 30-45 minutes before event start
- Valid ID required for pickup
- Pre-reserved tickets must be collected before venue doors open
- Limited on-site parking available
- Street parking available in surrounding Hafenstadt area (metered)
- Public parking garage: DOCKS Parkhaus (short walk)
- Recommend using public transportation: U-Bahn U3 (Baumwall Station)
- S-Bahn access nearby
- Bicycle parking facilities on-site
- Wheelchair accessible entrances and facilities
- Accessible seating areas available in main hall
- Accessible restrooms on-site
- Companion seating provided
- Elevator access to all levels
- Advanced notification recommended: contact box office for specific arrangements
- No outside beverages or food permitted
- Valid ID required for age-restricted events
- Photography/recording prohibited unless event-specific permission granted
- Respectful conduct required; venue reserves right to deny entry
- Bags subject to security check
- Arrive early to avoid long queues
- Refund policies vary by event; check terms at purchase
- Lost and found available at box office
- Age restrictions vary by event type and artist
- Parental guidance recommended for late-night events
- Children under 16 typically require adult supervision
- Some all-ages events available
- Verify age restrictions for specific performances
- No unaccompanied minors after 22:00 for general events
- Family-friendly matinee shows occasionally scheduled
