Downtown

- Main Information Line: (865) 215-8600
- Box Office: (865) 215-8607
- Guest Services: (865) 215-8610
- Hours: Monday-Friday 10:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM

- Will-call window located at main box office
- Operating hours: Monday-Friday 10:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM
- Arrive 15-30 minutes before event start
- Valid photo ID required for ticket pickup
- Tickets held under last name of purchaser
- Phone reservations available with credit card

- Multiple downtown parking garages nearby
- Street parking available (metered, check time limits)
- Handicap accessible parking spaces available
- Valet parking options may be available for select events
- Public parking rates typically $2-5 per hour
- Free parking after 6:00 PM on weekdays

- Wheelchair accessible seating throughout venue
- Accessible restrooms available
- Elevator access to all levels
- Companion seating available
- Priority entrance for guests with mobility needs
- Service animal accommodation
- Accessible parking nearby
- Contact Box Office at (865) 215-8607 for specific accessibility needs

- Arrive early for security screening
- Valid ticket required for entry
- Outside food and beverage prohibited
- Recording devices not permitted at most events
- Smoking prohibited inside venue
- Bag policy in effect (small bags recommended)
- Respect venue policies and staff instructions
- Venue code of conduct applies to all guests

- Age requirements vary by event type
- Children under 2 may be free for some events (check event details)
- All children require a ticket for assigned seating
- Infants may sit on lap in designated areas (verify with venue)
- Family-friendly events and matinees available
- No unaccompanied minors permitted
- Parents/guardians responsible for supervision
- Contact Box Office for age-specific policies on specific events