- Main Box Office: (616) 235-3595
- Administrative Office: (616) 235-3590
- Available day of performance
- Located at main box office entrance
- Photo ID required for pickup
- Tickets can be retrieved 1 hour before show time
- Free on-site parking available
- Designated handicap parking near main entrance
- Street parking on Lake Drive SE
- Overflow parking at nearby East Grand Rapids High School
- Wheelchair accessible seating
- Companion seats available
- Assistive listening devices provided
- ADA compliant facilities
- Ground floor and elevator access
- No outside food or drinks
- No smoking anywhere in facility
- Photography/recording prohibited during performances
- Late seating during performance intervals only
- Recommended to arrive 30 minutes before show time
- Children under 5 generally not recommended
- Children 5+ with valid ticket
- Lap seating not permitted
- Recommended for performances appropriate to child's age
