Estadio Romelio Martínez

- Main Venue Line: +57 (5) 3853-8000
- Ticket Office: +57 (5) 3853-8050
- Customer Service: Available during business hours (Monday-Friday, 8:00 AM - 5:00 PM)

- Will-call window located at main ticket office entrance
- Hours: Match day 2 hours before event start through halftime
- Valid ID required for ticket pickup
- Advance reservations recommended during high-demand events
- Same-day pickups subject to availability

- On-site parking available in designated lots
- Capacity: Approximately 3,000 spaces
- Fee: Approximately 15,000 - 25,000 Colombian Pesos per vehicle
- Reserved VIP parking available for premium ticket holders
- Arrive early for optimal parking availability during major events
- Security personnel on-site

- Wheelchair accessible seating throughout the stadium
- Designated accessible parking spaces near main entrances
- Accessible restroom facilities
- Companion seating available
- Elevator access to different sections
- Advance notification recommended for wheelchair accessibility needs
- Contact ticket office for specific accommodations

- Valid ID required for entry
- No outside food or beverages permitted
- Professional cameras allowed; video recording subject to restrictions
- Prohibited items: weapons, flares, fireworks, illegal substances
- Arrive 1-2 hours before event start
- Children and seniors eligible for discounted tickets
- Smoking prohibited in non-designated areas
- Stadium code of conduct applies to all attendees

- Children under 12 typically receive discounted admission
- Children under 3 may enter free (lap seating, no seat required)
- Family sections available with supervised seating
- Infant changing facilities available in restrooms
- Children must be supervised by responsible adult at all times
- Special family event packages offered during select matches
- Height restrictions apply to some seating sections for sightline safety