- General venue contact: +52 55 5533 2200
- Box office direct line: +52 55 5533 2211
- Available for pre-purchased tickets
- Identification required for pickup
- Arrive minimum 1 hour before event start time
- Original purchase confirmation mandatory
- Limited on-site parking available
- Street parking in surrounding area
- Nearby public parking lots within 2-3 blocks
- Recommended to use public transportation or rideshare services
- Wheelchair accessible seating areas
- Companion seats available
- Ramps and elevators for venue access
- Advance notification recommended for special accommodations
- No outside food or drinks
- No large bags or backpacks
- Photography/recording typically prohibited during performances
- Valid photo ID required for entry
- No refunds or exchanges
- Age restrictions vary by event
- Children under 5 typically not permitted
- Children 5-12 require adult accompaniment
- Ticket required for all guests over 2 years old
