Hard Rock Hotel & Casino Ottawa (Formally Rideau Carleton Casino)

- Main Venue: (613) 738-3737
- Guest Services: (613) 738-3737 ext. 0
- For reservations and inquiries, contact the main line during business hours

- Will Call Window: Located at the Box Office
- Hours: Open during event times and regular business hours
- Identification Required: Valid government-issued ID required for ticket pickup
- Advance Pickup: Available 1 hour before event start time
- For questions: Contact (613) 738-3737

- Free Parking: Complimentary self-parking available for guests
- Parking Garage: On-site covered parking structure
- Valet Parking: Available for hotel guests and premium patrons (fees may apply)
- Accessible Parking: Designated accessible spaces near main entrances
- Lot Capacity: Ample parking available for casino and hotel guests

- Wheelchair Access: Designated wheelchair seating in entertainment venues
- Accessible Entrances: Multiple accessible entrances throughout facility
- Elevators: Available for all floors in hotel and casino areas
- Restrooms: Accessible facilities throughout venue
- Advance Arrangements: Call (613) 738-3737 to arrange accessible seating for events

- Age Restriction: Must be 18+ to enter casino floor (19+ in some gaming areas)
- Valid ID: Government-issued identification required for entry
- Dress Code: Smart casual required; no athletic wear or offensive clothing
- Photography: Not permitted on casino floor; permitted in public areas with management approval
- Conduct: Zero tolerance for disruptive behavior; management reserves right to refuse service
- Gaming: Responsible gambling encouraged; gambling problem resources available

- Casino Floor: Children not permitted in gaming areas
- Hotel Accommodations: Children welcome as hotel guests
- Restaurants: Minors allowed in dining venues with adult supervision
- Entertainment Events: Age restrictions vary by event; check specific show guidelines
- Supervision: Children must be supervised by responsible adult at all times in public areas
- Family Amenities: Check with venue for child-friendly activities and entertainment options