Heinz von Heiden Arena (formerly HDI Arena)

- Main Box Office: +49 (0)511 / 87070
- Ticket Hotline: +49 (0)511 / 8707-333

- Located at main ticket entrance
- Open 90 minutes before event start
- Valid photo ID required for ticket pickup
- Tickets can be retrieved by original purchaser or authorized representative

- On-site parking available
- Approximately 4,500 parking spaces
- Parking fees: €5-€10 depending on event
- Disabled parking near main entrances
- Public transportation recommended on major event days

- Wheelchair accessible sections
- Companion seats available
- Elevators to multiple levels
- Designated viewing areas with excellent sightlines
- Advanced reservation recommended

- No outside food or drinks
- Bag size limited to 20x20x10 cm
- No professional camera equipment
- No weapons or dangerous items
- No smoking inside venue

- Children under 6 generally not admitted
- Children 6-12 must be accompanied by adult
- Child ticket prices vary by event
- Stroller parking available
- Ear protection recommended for loud events