- Main Box Office: (585) 454-5335
- General Venue Information: (585) 475-7000
- Located at main entrance box office
- Valid photo ID required for pickup
- Available 1 hour before event start time
- Prepaid tickets must be collected minimum 30 minutes prior to event
- On-site parking lot available
- Handicap parking near main entrance
- Street parking with metered zones
- Some nearby public parking garages
- Parking fees may vary by event
- Wheelchair accessible seating
- Companion seats available
- Designated spaces with clear sightlines
- Located on multiple levels
- Advance reservation recommended
- No outside food or beverages
- Bags subject to security screening
- Professional cameras/recording devices prohibited
- No smoking on premises
- Must be age 18+ for certain events
- Age restrictions vary by event
- Children under 12 typically require adult supervision
- Some events may have specific age recommendations
- Infant/toddler policies depend on performance type
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