Key City Theatre

- Main Box Office: (250) 426-7381
- Hours: Tuesday to Saturday, 10:00 AM - 5:00 PM
- For inquiries outside box office hours, leave a voicemail or email through their website

- Will-call window located at main box office
- Available during regular box office hours (Tuesday-Saturday, 10:00 AM - 5:00 PM)
- Arrive 15-30 minutes before show time to collect tickets
- Valid photo ID required for ticket pickup
- Reserved tickets under your name at the box office

- Free street parking available in downtown Cranbrook
- Nearby public parking lots within walking distance
- Accessible parking spaces available for patrons with mobility permits
- Limited on-site parking; street parking recommended
- Downtown location easily accessible by vehicle

- Wheelchair accessible seating available
- Accessible entrance and facilities
- Elevator access to theatre areas
- Companion seating arrangements available
- Please contact box office in advance to arrange accessible seating
- Accessible washrooms on premises

- Doors open 15-30 minutes before show time
- Late seating may be restricted at performer's discretion
- No outside food or beverages
- Respect performers and fellow patrons during performances
- Photography and recording strictly prohibited during shows
- Refund and cancellation policies vary by event
- Professional venue conduct expected at all times

- Age restrictions vary by event type and content
- Some shows designated as family-friendly
- Children under 12 may require supervised seating
- Check event details for specific age recommendations
- Contact box office regarding children's pricing and policies
- Special children's programming and matinee shows offered seasonally