- Main: +49 40 380 0770
- Box Office: +49 40 380 0771
- Best times to call: Tuesday-Friday 10:00-18:00, Saturday 10:00-14:00
- Tickets available for pickup at box office
- Pickup window opens 1 hour before event start
- Bring valid ID and booking reference number
- Unclaimed tickets released 15 minutes before show
- Limited on-site parking available
- Street parking in surrounding area (paid zones)
- Public parking garage nearby (Gänsemarkt)
- Recommend using public transportation (U-Bahn/S-Bahn)
- Location accessible by Hamburg city transit system
- Wheelchair accessible seating available
- Accessible restroom facilities
- Level access to venue entrance
- Advanced notice recommended for accessibility needs
- Contact box office to arrange accessible accommodations
- Doors close 15 minutes after event start
- No re-entry after entry
- Professional venue conduct required
- Photography/recording prohibited unless authorized
- Bag check may be required
- Valid ID required for age-restricted events
- Age restrictions vary by event/performance
- Some children's shows and family events available
- Children under 3 may sit on parent's lap at selected shows
- Advance inquiry recommended for young children
- Contact venue for specific age guidelines for desired event
