- Main Box Office: (413) 788-7033
- General Venue Information: (413) 205-5031
- Located at main box office entrance
- Valid photo ID required for pickup
- Tickets can be retrieved 1 hour before event start time
- Group and pre-purchased tickets processed separately
- On-site parking garage available
- Street parking in downtown Springfield
- Nearby public parking lots
- Handicap parking spaces near main entrance
- Average parking fee: $10-$20 depending on event
- Wheelchair accessible seating on multiple levels
- Companion seats available next to accessible spaces
- Elevators to all levels
- Service animal friendly
- Assistive listening devices available
- No outside food or beverages
- Bags subject to search
- No weapons permitted
- No professional camera equipment
- Valid ticket required for entry
- No re-entry policy
- Children under 2 typically free with seated adult
- Children 3+ require full-price ticket
- Some events may have specific age restrictions
- Parental discretion advised for mature content events
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