- Main Box Office: (859) 442-6786
- Customer Service: (859) 442-6787
- Administrative Office: (859) 442-6788
- Located at main entrance
- Open 90 minutes before event start time
- Valid government-issued photo ID required for pickup
- Tickets can be transferred to another person with proper identification
- On-site parking lot with 500 spaces
- Handicap parking near main entrance
- Parking fee: $10 per vehicle
- Carpooling and rideshare drop-off zones available
- Designated wheelchair spaces on ground level
- Companion seats adjacent to wheelchair spaces
- Assistive listening devices available
- Service animal friendly
- Elevator access to all levels
- No outside food or beverages
- No professional cameras or recording equipment
- Bags subject to search
- No smoking within venue
- Must be 18+ for certain events
- Children under 3 typically not admitted
- Children 3-12 require adult supervision
- Some events may have specific age restrictions
- Babes-in-arms policy varies by performance
