Collect at the venue on the day from when the door open. Take the credit card and Ticketmaster reference number
Parking available at Fletcher Gate, Stoney St, and Broadmarsh.
The venue is accessible to disabled visitors, with a lift and level entrances. Please call 0115 853 3002 for disabled bookings.
Bag Policy - As part of the enhanced security measures for all major events, you can only take handbags and other small bags (no larger than 35cm x 40cm x 19cm) into the arena with you. Please note that anyone with a larger bag than this will not be admitted into the venue. You should arrive as early as possible and allow more time for security checks when arriving at the venue. These extra checks may increase the length of queues so please give yourself plenty of time to arrive and enter the venue. Consumption of customers own food/drink is prohibited. Smoking is not permitted.
Children under two years old do not need to buy a ticket for Disney on Ice. Please obtain a free babe in arms ticket from the box office upon arrival.
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