- Main office: +49 30 3063-0
- Visitor information: +49 30 3063-2222
- Located at main ticket booth
- Identification required for ticket pickup
- Available 2 hours before event start time
- Must have original purchase confirmation
- On-site parking available
- Dedicated parking lot with 500 spaces
- Handicap parking near main entrance
- Public transportation recommended during large events
- Wheelchair accessible seating sections
- Companion seats adjacent to wheelchair spaces
- Elevators to multiple levels
- Designated accessible restrooms
- No outside food or beverages
- Clear bag policy enforced
- No professional cameras without media credentials
- No smoking within stadium premises
- Age restrictions may apply for certain events
- Children under 12 must be accompanied by adult
- Some events may have specific age restrictions
- Reduced ticket pricing for children available
- Stroller and infant policy varies by event type
