Palais

- Main Venue: +44 (0)20 7589 8212
- Box Office: +44 (0)20 7589 8212
- General Inquiries: Available during business hours

- Will-call available at box office
- Collection: During box office hours (10:00 AM - 6:00 PM)
- Valid ID required for ticket collection
- Name and booking reference required
- Recommend arriving 30-45 minutes before event start

- Limited on-site parking available
- Nearby public car parks: South Kensington Car Park, Imperial College Car Park
- Street parking available in surrounding Knightsbridge area (permit required)
- Public transport recommended: South Kensington Underground Station (District, Circle, Piccadilly lines) within 5 minutes walk

- Wheelchair accessible spaces available throughout venue
- Accessible toilets provided
- Level access to main areas
- Personal assistant space available
- Hearing loop system installed
- Contact box office in advance for specific accessibility requirements

- Doors open 30 minutes before event start time
- Late entry may be restricted; arrive early
- Mobile phones must be silent or switched off during performances
- Professional photography and recording strictly prohibited
- Smart casual attire recommended
- Age restrictions apply to some events; check event-specific details

- Children under 5: May have restrictions on certain events
- Family events: Some shows designated as family-friendly
- Lap children: Policy varies by event type
- Booster seats: Not provided; children must be capable of sitting independently
- Advanced notice recommended for young children attending evening performances