- Main Box Office: +48 22 628 01 01
- Customer Service Hours: Monday-Friday 10:00-18:00
- For inquiries outside business hours, please use the online contact form
- Will-call window located in the main lobby
- Available 30 minutes before each performance
- Present valid ID and booking confirmation
- Tickets must be collected at least 15 minutes before show start
- For reserved tickets, pick-up available from 1 hour before performance
- Limited on-site parking available
- Nearby paid parking lots within 100-200 meters
- Public parking on surrounding streets (paid zones)
- Recommend using public transportation (metro and tram lines nearby)
- Accessible parking spaces available for guests with disabilities
- Wheelchair accessible seats available in designated areas
- Reserved accessible parking spaces
- Accessible restrooms on venue premises
- Elevator access to all theater levels
- Companion seating available for attendees with disabilities
- Contact box office in advance to arrange specific accessibility needs
- Doors open 30 minutes before performance
- Latecomers may be seated at intermission only
- No photography or recording during performances
- Mobile phones must be switched to silent mode
- Children under 3 not permitted in most performances
- Dress code: Smart casual recommended
- Outside food and beverages not permitted
- Coats and bags must be checked at coat check (small fee applies)
- Children under 3 years: Generally not admitted
- Children 3-12 years: Discounted rates available (25-30% off)
- Special children's performances on select weekends
- Parental guidance recommended for some productions
- Children must be supervised at all times
- Youth discounts (students up to 26 years) available with valid ID
- Some performances marked as family-friendly with adjusted content
