- Main Box Office: (217) 333-5000
- General Venue Information: (217) 244-7275
- Located at main box office entrance
- Valid photo ID required for pickup
- Can be retrieved up to 1 hour before event start time
- Recommend arriving early during peak events
- On-site parking available
- General parking: $10 per vehicle
- Handicap parking near main entrances
- Some reserved parking for season ticket holders
- Carpooling recommended during high-attendance events
- Wheelchair accessible seating in multiple sections
- Companion seats available
- Elevators to all levels
- Clear sight lines in designated areas
- Purchase through specialized accessibility line
- No outside food or beverages
- Clear bag policy in effect
- No weapons
- No professional cameras without media credentials
- No re-entry once exiting venue
- Children under 2 typically free on lap
- Children 2+ require full-price ticket
- Recommended age limits vary by event type
- Parental discretion advised for late-night or mature content events
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