- Main Box Office: +52 55 5449 5550
- Customer Service: +52 55 5449 5551
- Identification required for ticket pickup
- Arrive minimum 1 hour before performance
- Original purchase confirmation mandatory
- Electronic or printed ticket confirmation accepted
- On-site parking available
- Valet parking service offered
- Hourly rate: 50-100 MXN
- Disabled parking spaces near main entrance
- Wheelchair accessible areas
- Companion seats available
- Elevators to all levels
- Assistive listening devices upon request
- No outside food or drinks
- Photography/recording prohibited during performances
- Business casual attire recommended
- Late seating during performance intermission only
- Children under 5 not recommended
- Children 6-12 must be accompanied by adult
- Booster seats available
- Recommended age varies by performance type
