- Main Box Office: (585) 222-5000
- Administrative Office: (585) 222-5010
- Located at main box office entrance
- Valid photo ID required for pickup
- Can be collected 1 hour before performance start time
- Unclaimed tickets released 15 minutes before show
- On-street metered parking available
- Nearby public parking garages within 2 blocks
- Limited street parking on performance nights
- Recommended to arrive 30 minutes early
- Wheelchair accessible seating on main floor
- Companion seats available next to accessible spaces
- Assistive listening devices provided
- Call box office for specific accommodation needs
- No outside food or beverages
- Photography/recording prohibited during performances
- Smart casual attire recommended
- Late seating during performance breaks
- Children 5 and under generally not permitted
- Recommended age varies by performance type
- Children's tickets available for family-friendly shows
- Booster seats available upon request
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