- Main Office: (423) 894-8028
- Ticket Information: (423) 894-8203
- Available at main ticket office
- Arrive 45-60 minutes before scheduled train departure
- Bring confirmation number and valid photo ID
- Tickets can be printed in advance or retrieved at counter
- Free on-site parking available
- Designated parking areas near museum and train boarding locations
- Accessible parking spaces near main entrance
- Parking lot is gravel/paved and well-marked
- Wheelchair accessible train cars available
- Designated spaces for mobility-impaired visitors
- Assistance available for boarding and seating
- Recommend calling ahead to confirm specific accessibility needs
- No outside food or drinks on train
- Photography permitted
- Smoking prohibited on train and in museum areas
- Pets allowed only in service animal capacity
- Recommended to arrive 30 minutes before departure
- Children under 3 typically ride free
- Child ticket rates available
- Strollers permitted in designated areas
- Family-friendly environment with historical educational opportunities
- Recommended for children ages 4 and up