- Main switchboard: +44 (0)20 7403 6933
- Visitor information: +44 (0)20 7403 6933
- Located at main entrance reception
- Ticket collection available with booking reference
- Valid photo ID required for ticket pickup
- Advance booking recommended during peak seasons
- Limited on-site parking
- Street parking available nearby
- Nearest public parking: Kensington High Street car parks
- Disabled parking spaces reserved
- Wheelchair accessible throughout museum
- Elevators to all floors
- Designated rest areas
- Accessible toilets available
- Free wheelchair loan at reception
- No food or drinks in exhibition spaces
- Photography permitted without flash
- Bags must be checked at cloakroom for large items
- No smoking anywhere on premises
- Well-behaved service animals welcome
- Children under 12 must be accompanied by adult
- Free entry for children under 16
- Family-friendly interactive exhibits
- Baby changing facilities available
- Stroller parking provided
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