- Main Box Office: (585) 243-1010
- Administrative Office: (585) 243-0840
- Located at main entrance box office
- Must present photo ID for pickup
- Tickets available 1 hour before event start time
- Unclaimed tickets released 15 minutes before show
- Free municipal parking lot adjacent to venue
- Street parking available
- Limited handicap parking near entrance
- No reserved parking for standard ticket holders
- Wheelchair accessible seating
- Companion seats available
- Elevator access to all levels
- Hearing assistance devices upon request
- No outside food or beverages
- No cameras during performances
- Business casual attire recommended
- No late seating during performances
- Children 5 and under generally not permitted
- Mature content shows have age restrictions
- Children's tickets available for family-friendly events
- Booster seats available upon request
