- Main Box Office: +44 (0)121 236 0455
- General Inquiries: +44 (0)121 236 0455
- Hours: Monday-Saturday, 10:00 AM - 6:00 PM
- Closed Sundays (except for performances)
- Collection available from main Box Office
- Collection hours: Monday-Saturday, 10:00 AM - 6:00 PM
- Collection on performance days: Open until start of show
- Valid ID required for collection
- Tickets held for 7 days from booking
- Pre-collection recommended to avoid queues
- Limited on-site parking available
- Nearby car parks: Multistorey car parks within 5-10 minutes walk
- Street parking: Available in surrounding streets (check local restrictions)
- Public Transport: Excellent access via Birmingham city centre bus and train network
- Disabled parking: Available near venue entrance with valid permit
- Wheelchair spaces: Available throughout auditorium
- Accessible toilets: Located in venue
- Level access: Available to main entrance and foyer
- Companion seating: Reserved for carers accompanying disabled patrons
- Assisted listening systems: Hearing loop available
- Accessible routes: Clearly marked within building
- Advance notification recommended for accessibility requirements
- Doors open 30 minutes before performance start time
- Late seating: At discretion of venue management
- Photography/recording: Not permitted without prior permission
- Bag policy: Small bags permitted; large bags may be subject to search
- Mobile phones: Silent mode required; use of camera/recording strictly prohibited
- Smoking: Not permitted inside venue
- Dress code: Smart casual recommended (no specific formal requirement)
- Ticket transfer: Only permitted through official venue channels
- Children welcome at most performances (age restrictions vary by show)
- Infants: Some performances allow babies under 12 months; check individual show policy
- Child ticket pricing: Available for ages 5-15 (under 5 may require separate ticketing)
- Supervision: Children must be accompanied by responsible adult (18+)
- Behavior expectations: Children should sit with their party and not disturb other patrons
- Suitable shows: Check venue website for age recommendations per production
- School holidays: Matinee performances often cater to family audiences
