- Main Office: +49 391 5404050
- Customer Service: +49 391 5404051
- Pickup available at main office
- Must present booking confirmation
- Valid government-issued ID required
- Pickup during regular business hours only
- Free parking available on-site
- Designated visitor parking spaces
- Wheelchair accessible parking near entrance
- Limited street parking adjacent to venue
- Wheelchair accessible reception area
- Ground floor entry
- Assistance available upon request
- Ramps and wide doorways
- Professional and respectful behavior expected
- No smoking inside premises
- Photography permitted with prior consent
- Personal belongings must be managed by customers
- Children welcome with adult supervision
- No unaccompanied minors
- Child-friendly waiting area available
- Quiet environment maintained
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