Truist Arena (formerly BB&T Arena)

- Main Box Office: (859) 572-5622
- Northern Kentucky University Athletic Department: (859) 572-5100
- General Inquiries: (859) 572-5622

- Will Call Window: Located at Main Box Office
- Hours: Opens 2 hours before event start time
- ID Required: Photo identification required for ticket pickup
- Tickets: Must be picked up in person
- Note: Arrive early during high-demand events

- Lot Parking: Multiple parking lots available on NKU campus
- Cost: Free parking for most events
- Accessible Parking: Designated accessible spaces near arena entrance
- Capacity: Ample parking available
- Note: Parking may fill during major events; arrive early

- Wheelchair Accessible: Yes, multiple accessible seating locations throughout arena
- Companion Seating: Available adjacent to accessible spaces
- Accessible Restrooms: Located throughout facility
- Elevators: Available for upper level access
- Accessible Parking: Designated spots near main entrance
- Reservation: Call (859) 572-5622 to reserve accessible seats in advance

- Bag Policy: Clear bags recommended; check specific event guidelines
- Outside Food/Beverages: Not permitted; concessions available inside
- Re-entry: Policy varies by event; check with venue
- Prohibited Items: Weapons, illegal substances, professional recording equipment
- Seating: Tickets assigned; do not sit outside assigned section
- Conduct: Respectful behavior required; disruptive patrons will be removed
- Age Restrictions: Some events may have age restrictions

- Infants: Generally admitted free if held on lap (verify for specific events)
- Tickets: Children typically require tickets for assigned seating
- Supervision: Children must be supervised by responsible adults at all times
- Unattended Children: Not permitted; children cannot be left alone
- Family Friendly Events: Many NKU basketball and athletic events are family-oriented
- Age-Restricted Events: Some concerts/events may have minimum age requirements
- Note: Specific policies vary by event; contact box office for details