Venue Details

- Main Box Office: +49 30 920 60 120
- Customer Service: +49 30 920 60 100
- General Inquiries: +49 30 920 60 0

- Tickets available for pickup at box office on event day
- Pickup opens 2 hours before event start
- Valid ID required for collection
- Pre-order pickup recommended to avoid delays
- Digital tickets can be transferred electronically

- On-site parking: Limited spaces available in venue parking garage
- Short-term parking available
- Long-term parking options nearby
- Public parking in Friedrichshain district
- Public transport recommended (S-Bahn, U-Bahn stations nearby)
- Disabled parking spaces available with valid permit

- Wheelchair accessible seating areas throughout arena
- Accessible restroom facilities
- Elevator access to all levels
- Companion seating available
- Advance booking recommended for accessible seats
- Contact box office to arrange accessibility accommodations

- Valid ticket required for entry
- ID may be required depending on event
- No professional cameras or recording devices
- Outside food and beverages generally not permitted
- Bag checks may be conducted at entry
- Venue policies subject to change based on event type
- House rules posted at venue entrance

- Children typically require tickets for entry
- Age-specific pricing may apply for infants and young children
- Children under 3 years may enter free without seat in some cases
- Parental supervision required at all times
- Family-friendly events may have special pricing
- Check specific event details for age restrictions
- Stroller/pushchair storage available