- Main Switchboard: +49 (0)209 968 50
- Ticket Hotline: +49 (0)209 968 5100
- Located at main entrance
- Identification required
- Tickets must be collected minimum 1 hour before event
- Valid photo ID necessary
- On-site parking available
- Capacity for 11,000 vehicles
- Designated handicap parking
- Parking fees vary by event
- Pre-booking recommended for major events
- Wheelchair spaces available
- Companion seats adjacent
- Elevators to all levels
- Accessible restrooms
- Reduced mobility assistance upon request
- No outside food/beverages
- Clear bag policy
- No professional cameras
- No weapons
- No smoking inside arena
- Children under 6 typically free with accompanying adult
- Children 6-14 require child ticket
- Minors must be accompanied by adult
- Age restrictions may vary by event type
