Venue Details

- Main Box Office: (616) 454-3400
- Hours: Tuesday-Friday 12:00 PM - 5:30 PM, Saturday 12:00 PM - 4:00 PM
- Closed Sundays and Mondays
- For event-specific inquiries, contact during box office hours

- Will-Call window located at main box office
- Available during regular box office hours: Tuesday-Friday 12:00 PM - 5:30 PM, Saturday 12:00 PM - 4:00 PM
- Event day will-call opens 1 hour before performance start time
- Photo ID required for ticket pickup
- Tickets held under name provided at purchase
- Contact box office at (616) 454-3400 for will-call questions

- Street parking available on adjacent streets in downtown Grand Rapids
- Public parking lots nearby on Division Avenue and Pearl Street
- Limited on-site parking; downtown lot validation may be available
- Recommend arriving early for street parking during peak events
- ADA accessible parking spaces available near venue entrance
- Public transportation (The Rapid bus system) provides access to downtown

- Wheelchair accessible seating available throughout theater
- Accessible restroom facilities on main floor
- Elevator access to all venue levels
- Companion seating available with accessible tickets
- Contact box office at (616) 454-3400 at least 48 hours in advance for accessibility accommodations
- Service animals permitted
- Accessible entrance located at main venue entrance

- No outside food or beverages; concessions available at venue
- Recording devices and professional cameras prohibited
- Respectful conduct required; disruptive guests subject to removal
- Arrive 15-20 minutes before event start time
- Seating in assigned sections per ticket type
- Venue management reserves right of admission
- All ages welcome; content varies by performance

- Children allowed at all performances; age restrictions depend on specific event
- Infants must sit on parent's lap or use valid ticket for separate seating
- Children under 12 may require adult supervision depending on event type
- Concessions available for children including snacks and beverages
- Restroom facilities suitable for families
- Recommended to contact box office for age-appropriateness of specific performances