- Local venue contact: +64 7-866-5030
- Event information line: +64 7-866-5040
- Located at main entrance ticket booth
- Valid photo ID required for ticket pickup
- Opens 1 hour before event start time
- Pre-purchased tickets held for 30 minutes after event start
- Free on-site parking available
- Designated disability parking near main entrance
- Overflow parking in adjacent lots
- Recommended to arrive 45-60 minutes early during peak events
- Wheelchair accessible seating areas
- Companion seats adjacent to wheelchair spaces
- Elevator access to multiple levels
- Accessible restrooms available
- No outside food or beverages
- No smoking within arena premises
- Bags subject to security screening
- Professional cameras/recording equipment not permitted without prior authorization
- Children under 12 must be accompanied by adult
- Some events may have specific age restrictions
- Infant/toddler ticket policies vary by event type
- Booster seats available upon request
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