Wintrust Arena

- Main Box Office: (312) 808-4700
- Customer Service: Available during business hours
- For general inquiries: Contact through official website or main line

- Location: Main box office at 200 E Cermak Road
- Hours: Open 2 hours before event start time
- Valid ID Required: Photo identification necessary for ticket pickup
- Under Name of Purchaser: Tickets held under name provided at purchase
- Advance Pickup: Available during regular business hours by appointment

- On-Site Parking: Limited surface lot available
- Nearby Lots: Multiple paid parking garages within walking distance
- Street Parking: Available in surrounding neighborhood (metered, check signage)
- Accessible Parking: Reserved spaces for persons with disabilities
- Cost: Typically $10-$15 for events (varies by lot and event)
- Validation: Check event details for parking validation offers

- Wheelchair Accessible: Designated seating areas throughout venue
- ADA Compliant: Accessible restrooms and elevators available
- Transfer Seats: Available for guests with mobility limitations
- Companion Seating: Complimentary companion seats with accessible tickets
- Accessible Parking: Reserved spaces in nearby lots
- Assistive Listening: Devices available upon request
- Service Animals: Welcome; advance notice appreciated

- Arrive Early: Plan to arrive 30+ minutes before event
- ID Required: Valid photo ID may be required for entry
- No Outside Food/Beverage: Outside items generally prohibited
- House Rules: Respect facility policies and staff instructions
- Re-entry: Single re-entry permitted; stamp required at exit
- Video/Photography: Personal use only; commercial recording prohibited
- Prohibited Items: Weapons, illegal substances, large bags subject to restrictions
- Venue Policies: Subject to change; check website before attending

- Age Restrictions: Vary by event type and performer ratings
- Infant Policy: Children under 2 may be free (venue/event dependent)
- Ticket Purchase: Most children require paid ticket
- Supervision: Children must be accompanied by responsible adult
- Age Verification: May be required for age-restricted events
- Seating: Children count toward capacity; seated with adult guardian
- Specific Events: Some performances have minimum age requirements
- Check Event Details: Review specific show policies before purchase