10 Years

- Main Line: (815) 727-5000
- Box Office: (815) 727-5001
- Customer Service Hours: Monday-Friday 10am-6pm, Saturday 10am-4pm

- Will-Call Window: Located at main box office
- Hours: Monday-Friday 10am-6pm, Saturday 10am-4pm
- ID Required: Valid government-issued photo ID needed for ticket pickup
- Tickets held under purchaser's name
- Pickup available up to event time (recommended 1 hour before doors open)

- On-Site Parking: Available in venue parking lots
- Capacity: Multiple lots with ample parking
- Parking Cost: Free parking for most events
- Accessible Parking: Designated accessible spaces near main entrance
- Note: Parking may fill during large events; arrive early

- Wheelchair Accessible: Yes, designated accessible seating throughout venue
- Companion Seating: Available for caregivers
- Accessible Restrooms: Located throughout facility
- Elevator Access: Available to all levels
- Service Animals: Welcome
- Advance Notice: Recommended for specific accessibility needs by calling box office

- Age Requirements: Varies by event; check specific event details
- Outside Beverages: Prohibited
- Recording Policy: No audio/video recording without permission
- Bag Policy: Small bags permitted; large bags subject to security check
- Seating: Reserved seating for most events
- Entry: Doors typically open 30 minutes before event start
- Venue Code of Conduct: Respect all patrons and staff; disruptive behavior may result in removal

- Age Policy: Children typically allowed; age restrictions vary by event
- Ticket Requirements: Most children require a ticket (check event-specific policies)
- Infants: Lap infants may be admitted free for select events; confirm in advance
- Supervision: Children must be supervised by responsible adult at all times
- Height/Age Restrictions: Some events may have minimum age requirements
- Family Events: Special programming available; check venue calendar for family-friendly shows