- Main Box Office: (202) 661-5050
- Guest Services: (202) 661-5050
- Accessibility Services: (202) 661-5050
- Will Call Window Location: Located at the main Box Office entrance
- Hours: Opens 2 hours before event start time
- Required Documentation: Valid photo ID and confirmation number/order reference
- Tickets available for pickup under name of ticket purchaser only
- On-Site Garage: Multiple parking levels available in connected parking garage
- Cost: $20-$25 per vehicle (pricing varies by event)
- Validation: No validation available; full parking fee applies
- Street Parking: Limited metered street parking available in surrounding neighborhoods
- Accessible Parking: Designated ADA spaces on multiple levels
- Public Transit: Accessible via Metro Red, Yellow, and Green Lines (Gallery Place-Chinatown Station)
- Wheelchair Spaces: Available throughout the arena in various sections
- Companion Seating: Companion seats provided at no additional charge
- Accessible Restrooms: Multiple locations throughout venue
- Elevators: Available for all level access
- Advance Request: Recommend booking accessible seating in advance by calling (202) 661-5050
- Assistance: Staff available to help with accessibility accommodations
- Prohibited Items: Outside food/beverages, weapons, professional cameras, recording devices (unless permitted), large bags
- Dress Code: Smart casual recommended; no specific restrictions for most events
- Re-entry: Not permitted; plan accordingly
- Seating: Arrive early for general admission events
- Bag Policy: Small bags only; subject to security screening
- Security: All guests subject to bag checks and metal detection screening
- Venue Code of Conduct: Respectful behavior required; disruptive guests subject to removal
- Age Policy: Children of all ages permitted; some events may have age restrictions
- Lap Seating: Children under 2 may sit on lap; ticket may be required depending on event type
- Ticket Requirement: Children 2 and older require their own ticket
- Supervision: Children must be accompanied by adult at all times
- Specific Event Rules: Age restrictions vary by event (sports, concerts, family shows)
- Contact Venue: Call (202) 661-5050 for child policies on specific events
