- Main Box Office: (717) 534-3405
- For group sales inquiries: (717) 534-3405 ext. 2
- Customer service hours: Monday-Friday 10 AM - 6 PM, Saturday 10 AM - 4 PM
- Will-call window located at main box office
- Hours: Monday-Friday 10 AM - 6 PM, Saturday 10 AM - 4 PM
- Arrive early on performance days
- Valid photo ID required for pickup
- Tickets must be picked up before showtime
- Street parking available throughout downtown Hershey
- Public parking lots nearby within short walking distance
- Hershey Entertainment & Resorts parking facilities available
- Metered and unmetered parking options
- Recommend arriving early for peak events
- Wheelchair accessible seating available throughout the theatre
- ADA compliant restroom facilities
- Accessible parking nearby
- Companion seating available
- Contact box office in advance for accessible seating requests: (717) 534-3405
- All patrons must have a valid ticket
- No recording or photography during performances
- Outside food and beverages not permitted
- Arrive at least 15-30 minutes before showtime
- Doors close once performance begins; late seating is limited
- Smart casual to formal attire recommended depending on event type
- Age restrictions vary by event type and content rating
- Children under age 3 typically not permitted for theatrical performances
- Family-friendly shows may have different policies
- Contact venue for specific age recommendations for individual shows
- Adults should supervise all children throughout the performance