Breakaway Music Festival

- Main Information Line: (704) 222-6500
- Box Office: (704) 222-6501
- Guest Services: (704) 222-6502
- For specific venue inquiries, contact the main line and ask to be transferred to the appropriate department

- Will Call Window located at main box office entrance
- Hours: Opens 2 hours before event start time
- Bring valid photo ID and confirmation email or order number
- Tickets held under purchaser's last name
- Unclaimed tickets released 30 minutes before event start
- Contact box office if issues arise with ticket retrieval

- On-site parking available in venue parking deck
- Paid parking rates apply (typically $10-15 per vehicle)
- Valet parking available for select events
- Street parking available in surrounding areas
- ADA accessible parking spaces near entrance
- Arrive early for peak event times to ensure parking availability

- ADA-compliant seating throughout venue
- Wheelchair and mobility device spaces available
- Companion seating provided
- Accessible restrooms on multiple levels
- Accessible entrance and elevators
- Service animals welcome
- Reserve accessible seats in advance by contacting box office at (704) 222-6501

- Valid ID required for entry
- Doors open typically 1 hour before event start
- Outside food and beverages prohibited
- Recording devices not permitted without permission
- No smoking inside venue
- Bags subject to security screening
- Age-appropriate conduct required
- Follow all venue staff instructions

- Children of all ages welcome at most events
- Lap seating may be available for infants (contact venue for details)
- Children require their own ticket for assigned seating
- Family-friendly events offer special programming
- Parental guidance recommended for mature content shows
- Children's restrooms available
- High chairs and strollers accommodated (some restrictions may apply)
- Contact box office for specific event age recommendations