Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.
- Main Box Office: (585) 599-4900
- General Information: (585) 599-4826
- Located at Main Box Office
- Valid Photo ID Required for Pickup
- Opens 2 hours before Show Time
- Can Collect Tickets for Entire Group with Lead Purchaser's ID
- On-site Parking Available
- Standard Parking: $20 per Vehicle
- Preferred/VIP Parking: $30-$40
- Cash and Credit Card Accepted
- Carpooling Recommended
- ADA Compliant Seating
- Wheelchair Accessible Sections
- Companion Seats Available
- Must be Purchased Through Venue's Accessibility Coordinator
- No Outside Food or Beverages
- No Weapons
- No Professional Camera Equipment
- Valid ID Required for Alcohol Purchase
- No Smoking Inside Venue
- Children Under 2: Free on Lap
- Children 3-10: Discounted Tickets
- Under 14 Must be Accompanied by Adult
- Age Restrictions Vary by Performance