Dallas Stars

Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.

- Main Box Office: (214) 665-4797
- Guest Services: (214) 665-4500
- Accessible Seating Inquiries: (214) 665-4797

- Will-Call window located at main box office entrance
- Tickets available for pickup 2 hours before event start time
- Valid photo identification required for ticket pickup
- Advance notice may be required for group orders
- Call (214) 665-4797 to confirm ticket availability

- Onsite parking garage available with multiple levels
- Additional surface lots surrounding venue
- Parking rates vary by event
- Preferred parking options available for premium ticket holders
- EV charging stations available
- Valet parking service offered

- Wheelchair accessible seating throughout venue
- Companion seating available adjacent to accessible spots
- Accessible restrooms on multiple levels
- Elevator access to all seating areas
- Reserved accessible parking in nearby lots
- Contact (214) 665-4797 for specific accommodations and advance requests

- No outside food or beverages permitted
- Professional cameras and recording equipment prohibited without authorization
- Bag policy: Small bags permitted; large bags subject to inspection
- Smoking prohibited inside venue (designated outdoor areas available)
- Guest Code of Conduct requires respectful behavior
- Arrive early to allow time for security screening
- Refund policies vary by event; check ticket terms

- All attendees require a ticket regardless of age (some exceptions for infants under 2 may apply)
- Children welcome at family-friendly events
- Parental guidance recommended for some events
- Family restrooms available throughout venue
- Stroller storage available; check with guest services
- Age restrictions apply to certain events (adult-only concerts, etc.)